If you have purchased the item and decide that you do not require it, we may offer a refund less an administration fee of 20% on the cost of the item. Clothing and shoes do not incur an administration fee. Postal costs are not refundable. Returned items in this category must be unused and in "as new"; and "sell-able" condition with all original packaging and accessories returned.
Postage on the returned goods will be at buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.
Important: Unwanted goods must be pre-approved by our customer service team prior to returning.
CLICK HERE to submit your Return Request
Our returns team will be in contact within 1-2 business days from submitting your return request.
Engraved or Embroidered Goods
Due to the customised nature of engraved or embroidered goods, we cannot accept returns on these items.
Once your return order has been approved, received and processed for a refund, a new exchange order is required to be placed via our website. Our returns team will email status updates for your return/refund progress. Clothing and shoes do not incur an administration fee for refunds.
Issue with your delivered order?
Please contact our customer service team within 10 business days of your delivery. Email: email@example.com Phone: 135 136
Warranty periods as stated on our website are based on the manufacturers’ warranty periods, terms and conditions. Terms of conditions differ per product and per manufacturer. Please see the manufacturer's website, or contact our customers service team.
All warranty claims should be made through Medshop unless otherwise stated on the product warranty supplied with the product
Certain products and manufacturers require Medshop to refer all cases of warranty claims. These referrals are designed to ensure that claims are handled efficiently and by the most experienced service professionals. All 3M Littmann warranty issues must be handled directly through the manufacturer as per 3M Littmann warranty policy.
CLICK HERE to process 3M Littmann Warranty
Should a Medshop referral not be resolved in an acceptable manner please notify us, so actions can be taken to ensure the correct levels of service are provided. Medshop prides itself on supporting customers.
SUBSCRIPTION SERVICE TERMS
Your subscription contract is binding for 3 repeated orders of your chosen scheduled period and cannot be amended during this time. Outside of your contract time period, the subscription can be cancelled via our website by navigating to our 'Manage Subscription' page or by contacting our customer service team (firstname.lastname@example.org). If your subscription is cancelled via email, please allow approximately 5 business days for the cancellation to be processed. Once your cancellation has been requested, it will cancel your upcoming scheduled orders and subscription.
Approved subscription returns will be refunded the subscription product value (shipping excluded) less the discounted value amount. A 20% administration fee may be applicable for change of mind purposes, please view our returns terms and conditions for further information.