Terms and Conditions

Medshop Australia offers a convenient method for ordering medical and health related products online. By using this site, you agree to be bound by the conditions and terms contained within the following pages Privacy Statement, Shipping, Returns and Warranty.


This site is owned and operated by Multipoint Technologies Pty Ltd, T/A Medshop Australia. All material appearing on this website is subject to applicable copyright laws.


You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password. You can report this by emailing us at sales@medshop.com.au.


In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, Medshop Australia shall have the right to refuse or cancel any order placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Medshop Australia shall issue a credit to your credit card account for the charges incurred.


Any item that has been engraved, embroidered or customised cannot be returned for a refund, exchange, or replacement, unless it has been deemed faulty by Medshop Australia staff or the manufacturer. Engraving and embroidery may also delay the dispatch of your item.

Please note that Medshop Australia cannot be held responsible for any engraving or embroidery request incorrectly typed in by customers during the checkout process. Customers should ensure that they are 100% satisfied with the text they have entered before completing the checkout process and payment. If customers are in any doubt about the engraving or embroidery they require, or the way in which it will be positioned or appear, they are advised to contact Medshop Australia by telephone or email BEFORE completing the order.

Please note that due to the automated nature of the ordering process, it is not possible to change the engraved or embroidered text request after an online order has been submitted and confirmed. Medshop Australia will accept no responsibility to honour requests to change the engraved or embroidered after an order confirmation has been received by the customer.

Should you encounter any technical difficulty in uploading your logo or entering your engraving text, please promptly contact our customer service team by emailing us at sales@medshop.com.au

The first embroidery, either logo, text or logo + text in one location is free of charge. Any additional logo or text placement will attract an additional fee. 



Standard web order processing time is 1-3 business days from the date the order was originally placed.

Please note: During busy festive periods and public holidays applicable to the state of Victoria in Australia, there may be delays with order processing, dispatch and delivery.

Delivery time is approximately 2 to 5 business days for Australian addresses. All our parcels require signature on delivery due to the nature of the products.

Bulky and large orders are delivered to ground floor level only - additional charges may apply for alternative delivery arrangements.

Please note: we cannot post volumetric orders to PO boxes. Please send your order to an alternative address as our courier for volumetric packages does not deliver to PO boxes. 


Free shipping is offered on orders valued at over $399ex GST. This excludes volumetric (bulky) orders and locations classified as regional by the Australian Post database. 


Our product pricing is displayed as excluding GST on our website. Excluding GST pricing display is standard across the medical supplies industry. Medshop Australia's primary market is business to business sales. As per the ACCC regulations businesses who sell primarily to other businesses are able to show pricing as ex GST.


Medshop Australia keeps transaction data to comply with Australia’s TGA regulations. Credit card information is not stored or visible to Medshop staff in compliance with PCI regulations. Personal information such as email address, phone numbers etc. will not be sold to third parties. Medshop may use obtained information for marketing activities, but will always comply with the SPAM act, providing clear opt out options in all communications.


Medshop accepts the following payment methods for online orders: Paypal and credit card.


Medshop processes refunds twice per week. Due to the high volume of refunds and transactions in light of the ongoing supply chain impacts of COVID-19, please allow up to 7 business days for refunds to be processed.


A 20% administration fee may be applicable for change of mind purposes and RTS (Returned To Sender), please view our Returns & Warranty terms and conditions for further information.


Please note we will email you the Order Confirmation within 24 hours. Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number.


See Subscription Service Terms for details

SMS Marketing Compliance: Medshop adheres to the Australian regulations governing SMS marketing. This includes compliance with the Spam Act 2003, which mandates obtaining consent from recipients before sending marketing messages and providing a clear and easy opt-out mechanism in every message.


Consent for SMS Communication: Customers must provide explicit consent to receive SMS messages from Medshop. This consent can be given during account creation, at the point of sale, or through other customer engagement channels. Customers have the right to withdraw their consent at any time by following the opt-out instructions provided in each SMS message.


Content of SMS Messages: The SMS messages sent by Medshop may include promotional content, updates about new products and services, special offers, and information about upcoming events. All content will be relevant to Medshop's offerings and tailored to the interests of the recipients as much as possible.


Transactional SMS Notifications: Medshop may send transaction-related SMS notifications to customers. These notifications could be triggered by specific events such as order confirmation, shipping updates, delivery notifications, or reminders about items left in the shopping cart. These messages are intended to keep the customer informed about the status of their transactions and to enhance the shopping experience.


Data Protection and Privacy: Medshop is committed to protecting the privacy and security of its customers' personal information. All personal data collected for SMS marketing will be handled in accordance with Medshop's Privacy Policy and the Australian Privacy Principles (APPs). The data will be used solely for the purpose it was collected for and will not be shared with third parties without the customer's explicit consent.


Opt-Out Mechanism: Every SMS marketing message sent by Medshop will include a clear and straightforward way for recipients to opt-out of future messages. This process will be made as simple as possible, typically involving replying with a specific keyword like 'STOP'.


Frequency of Messages: Medshop will maintain a reasonable frequency of SMS messages to avoid overwhelming recipients. The expected frequency of messages will be communicated to the customers when they opt-in for these services.


Changes to Terms: Medshop reserves the right to modify these SMS marketing terms and conditions at any time. Customers will be notified of any significant changes through their provided contact details or via a notice on the Medshop website.

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