Last updated: 16 July 2026
These Terms and Conditions govern your access to and use of the Medshop Australia website and your purchase of products and services from us. This site is owned and operated by Multipoint Technologies Pty Ltd, T/A Medshop Australia (ABN 77 112 642 798) (“Medshop”, “we”, “us”, “our”). By using this site or placing an order, you agree to these terms, together with our Privacy Statement, Returns & Warranty terms and Subscription Service terms, each of which forms part of these terms. If you are entering into these terms on behalf of a business or other organisation, you warrant that you are authorised to bind that organisation.
1. Definitions
In these terms: “Goods” means any products supplied by Medshop; “Account” means an approved 30-day credit trading account; “ACL” means the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)); “PPSA” means the Personal Property Securities Act 2009 (Cth); and “Deals” means products offered at clearance or reduced pricing. A reference to “you” is a reference to the customer purchasing or using the site.
2. Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL or any other law where doing so would be unlawful.
If a product has a major problem, you are entitled to choose a refund or a replacement, and to compensation for any other reasonably foreseeable loss or damage. If the problem is minor, we may choose to repair the item within a reasonable time. These rights apply regardless of any sale, clearance or “Deals” pricing, and are in addition to any manufacturer’s warranty. We will not require you to deal only with a manufacturer for a remedy we are required by law to provide.
Many of the more detailed provisions below (for example, credit, retention of title, security, default and indemnity) are directed at business and trade customers. Where you acquire goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is limited, to the extent permitted by law, to any one of the following at our option: replacing or repairing the goods, resupplying the services, or paying the cost of doing so.
3. Orders and how a contract is formed
An order you place is an offer to purchase Goods on these terms. A contract is formed only when we accept your order, which we may do by confirming and/or dispatching it. We may accept, decline, or limit any order at our discretion - for example where Goods are out of stock, where there is a pricing or description error, where credit is not approved, or where eligibility requirements for regulated products are not met. We may cancel an order before dispatch and, if you have paid, refund you in full.
4. Quotes
Written quotations are valid for 30 days from their date unless stated otherwise, and may be withdrawn or varied before your order is accepted. Verbal quotations are not binding. All quotes are subject to stock availability and to the prices and specifications current at the time your order is accepted.
5. Pricing, GST and pricing errors
Ex-GST pricing. Product pricing is displayed excluding GST, which is standard across the medical supplies industry. Medshop’s primary market is business-to-business sales, and under the relevant pricing rules a business that sells primarily to other businesses may display prices exclusive of GST. GST is calculated and shown at checkout, and is payable by you in addition to the price.
Pricing and information errors. If a product is listed at an incorrect price or with incorrect information due to a supplier error or typographical error, we may refuse or cancel any order for that product, whether or not the order has been confirmed and payment taken. If your payment has already been processed and we cancel the order, we will refund the amount charged in full. Prices may change from time to time; the price that applies to your order is the price accepted at the time we accept the order.
6. Payment, credit accounts and default
Standard orders are payable in full at checkout using the payment methods shown at checkout. Approved Account customers may purchase on 30-day terms. We may, at our discretion, approve, decline, set, vary or withdraw a credit limit, request trade references or financial information, and suspend supply or an Account.
Time for payment is essential. If any amount is not paid by its due date: (a) all amounts you owe us become immediately due and payable; (b) we may suspend or cancel supply and any Account; (c) interest may accrue on overdue amounts at a rate we notify from time to time; and (d) you must reimburse our reasonable costs of recovering the debt, including legal and collection-agency costs. You must pay all amounts in full without deduction, withholding or set-off. We may set off any amount you owe us against any amount we owe you.
7. Marketplace and third-party products
Medshop sources and sells a wide range of products directly, and also lists or facilitates the supply of certain products that are provided or fulfilled by third-party sellers, suppliers or drop-ship partners (“third-party products”). Medshop provides the online platform, payment facilitation, customer support and order coordination.
Where a product is supplied by a third party through our platform, that third party is the supplier of those Goods and is responsible for their manufacture, packing and dispatch. To the maximum extent permitted by law - and except for consumer guarantees and other rights that cannot be excluded - Medshop is not liable for the acts, omissions, products, content or conduct of third parties. Your rights under the ACL continue to apply, and we will help you exercise them and reach a resolution with the relevant supplier.
8. Manufacturers, suppliers and TGA sponsorship
For most products we sell, Medshop is a reseller or distributor - not the manufacturer, and not the Australian sponsor of the product on the Australian Register of Therapeutic Goods (ARTG). The manufacturer or sponsor is responsible for the design, manufacture, regulatory approval and labelling of those products.
We conduct reasonable quality checks on the products we handle, and when a problem arises we actively help our customers obtain support, warranty service and a resolution from the manufacturer or sponsor. Manufacturer warranties are provided by the manufacturer and are in addition to your rights under the ACL. To the maximum extent permitted by law - and except for consumer guarantees and other rights that cannot be excluded - Medshop is not responsible for the design, manufacture, regulatory sponsorship or inherent performance of products made by others. Nothing in this section limits any consumer guarantee that applies to your purchase from us.
9. Regulated and professional-use products
Many of our Goods are intended for professional, clinical or business use. You are responsible for ensuring that you hold any qualifications, registrations, licences or authorisations required to purchase, possess and use them, and for using and storing them safely, correctly and lawfully.
Certain Goods - including scheduled pharmaceuticals, vaccines and local anaesthetics (Schedule 2 to Schedule 8) - are supplied only to eligible, registered healthcare providers who have completed our pharmaceutical application and provided current Medical Board registration, as required by law. You are responsible for compliance with Therapeutic Goods Administration (TGA) requirements and all applicable Commonwealth, State and Territory laws relating to the Goods you purchase.
10. Deals and clearance items
Products in our Deals or clearance range are offered at reduced prices to clear stock. They may be end-of-line, discontinued, short-dated, ex-display or overstock items. Because they are discounted to clear, Deals and clearance items are final sale - we do not accept change-of-mind returns or exchanges on these items.
This does not affect your rights under the ACL. If a Deals or clearance item is faulty, unsafe, significantly different from its description, or does not do what it is supposed to do, you are still entitled to a remedy. Any specific characteristic that led to the discount (for example a short expiry date or marked packaging) is disclosed before you buy and is not treated as a fault.
11. Engraving, embroidery and customised products
Items that have been engraved, embroidered or otherwise customised to your specification cannot be returned for change of mind, exchange or refund, unless the item is faulty. Engraving and embroidery may delay dispatch.
We cannot be held responsible for engraving or embroidery text that is incorrectly entered by a customer during checkout. Please check your text carefully before paying - if you are unsure about wording, positioning or appearance, contact us before completing your order. Because of the automated ordering process, engraved or embroidered text cannot be changed after an order is submitted and confirmed. If you have trouble uploading a logo or entering text, contact sales@medshop.com.au. The first embroidery (logo, text, or logo + text) in one location is free of charge; additional logo or text placements attract an additional fee.
12. Dispatch, freight and delivery
Standard web order processing time is 1-3 business days from the date the order is placed. During busy festive periods and Victorian public holidays, processing, dispatch and delivery may take longer. We email your order confirmation within 24 hours, and a dispatch notification with tracking within 24 hours of dispatch.
Estimated delivery time is approximately 2-5 business days for Australian addresses. All parcels require a signature on delivery due to the nature of the products. Bulky or large orders are delivered to ground-floor level only; additional charges may apply for alternative arrangements. We cannot send volumetric orders to PO boxes.
Freight is carried out by independent third-party carriers. Where a choice of freight options is offered, you select the option that best suits your circumstances at checkout, including its service level and cost. Estimated delivery times are estimates only and are not guaranteed. Where we arrange delivery, that delivery service comes with the consumer guarantees required by law, including that it be provided within a reasonable time. Beyond those non-excludable rights, and to the extent permitted by law, Medshop is not liable for delay, loss or damage caused by a carrier once the goods have been handed to it. If a delivery is delayed, lost or damaged, contact us and we will help you pursue the carrier and resolve the issue.
13. Risk and title
Risk in the Goods passes to you on delivery (or on collection, if you collect them). Despite delivery and the passing of risk, title in and ownership of the Goods does not pass to you until you have paid Medshop, in full and in cleared funds, all amounts you owe us on any account (whether for those Goods or otherwise).
14. Retention of title
Until title in the Goods passes to you: (a) you hold the Goods as bailee for Medshop; (b) you must store the Goods so that they are clearly identifiable as our property and keep them properly stored, protected and insured; (c) you must not sell, encumber or grant any interest in the Goods except as permitted below; and (d) you may sell the Goods in the ordinary course of your business, but you do so as our agent, and you hold the proceeds of sale on trust for us to the extent of the amounts you owe us. Your right to sell the Goods ends immediately on an event of default or insolvency.
15. Personal Property Securities Act (PPSA)
These terms constitute a security agreement and give rise to a security interest (including, where applicable, a purchase money security interest) in all Goods we supply to you and their proceeds, to secure all amounts you owe us. You consent to Medshop registering its security interest on the Personal Property Securities Register (PPSR), and you agree to do anything reasonably required (including providing information and signing documents) to enable us to register, perfect and maintain the priority of that security interest.
To the extent permitted by the PPSA: you waive your right to receive a verification statement; you and we agree that the enforcement provisions the PPSA allows us to contract out of do not apply; and you must not change your name, ABN or other registered details without giving us at least 14 days’ prior written notice. You must reimburse our costs of registering and maintaining our security interest.
16. Default, suspension and insolvency
An “event of default” occurs if you fail to pay any amount when due, breach these terms, or suffer an insolvency event - including becoming insolvent or unable to pay your debts as they fall due, entering into liquidation, administration, receivership or a scheme or arrangement with your creditors, or having a controller appointed to any of your assets.
On an event of default, without limiting our other rights: (a) all amounts you owe us become immediately due and payable; (b) we may suspend or cancel any further supply and any Account; and (c) we may exercise our rights under retention of title and the PPSA, including entering (during business hours and with reasonable notice where practicable) any premises where the Goods are, or are reasonably believed to be, located, to inspect, recover and repossess Goods for which we have not been paid.
Priority of payment. To the fullest extent permitted by law, Medshop’s retention of title and registered security interest are intended to give Medshop priority over unsecured creditors and later-ranking security interests for amounts owing in respect of the Goods. In the event of your insolvency or liquidation, Medshop’s claim in respect of unpaid Goods (or their identifiable proceeds) is intended to rank ahead of the claims of unsecured third parties. The effectiveness of this priority depends on Medshop having validly registered and perfected its security interest under the PPSA.
Reclaimed Goods. Where we recover or repossess Goods, we may (at our option) credit your account with the resale value we reasonably recover for them. If repossessed Goods are not in a re-saleable condition - for example, they have been used, opened, damaged, contaminated, have expired, or are missing their original packaging - you remain liable to pay us for those Goods, or for the reduction in their value, together with our reasonable costs of recovery, storage and remarketing.
17. Returns, refunds and warranty
Please see our Returns & Warranty terms for full details. Change-of-mind returns, where accepted, must be authorised in advance and the Goods must be unused, unopened and in their original resaleable condition; a 20% administration fee may apply to change-of-mind returns and to items Returned To Sender (RTS). Some Goods cannot be returned for change of mind - including engraved or customised items, Deals and clearance items, opened sterile or single-use products, cold-chain and short-dated products, and pharmaceuticals. None of this affects your rights under the ACL: where you are exercising a right under the ACL (for example, for a faulty product), the administration fee does not apply and your remedy is provided as required by law. Please notify us of any defect within a reasonable time. We process refunds regularly; please allow up to 7 business days for a refund to be processed to your original payment method.
18. Limitation of liability
Except for the consumer guarantees and any other rights and remedies that cannot lawfully be excluded, restricted or modified, and to the maximum extent permitted by law:
- Medshop’s total liability arising out of or in connection with the Goods, services or these terms is limited, at our option, to replacing or repairing the Goods, resupplying the services, or paying the cost of doing so; and
- Medshop is not liable for any indirect, incidental or consequential loss, or for any loss of profit, revenue, data, use or goodwill, however arising.
Nothing in these terms is intended to exclude, restrict or modify any right you have under the ACL that cannot be excluded, and if any part of these terms would do so, that part does not apply to the extent of the inconsistency.
19. Indemnity
To the extent permitted by law, you indemnify Medshop against any loss, damage, liability and reasonable cost (including legal costs) we incur arising from: your breach of these terms; your misuse, incorrect storage or unlawful use of the Goods; your failure to hold any qualification, registration or authorisation required for the Goods; or a claim by a third party arising from your acts or omissions - except to the extent the loss is caused by our own negligence or breach.
20. Force majeure
Neither party is liable for any delay or failure to perform its obligations (other than an obligation to pay money) caused by an event beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, failure of a supplier or carrier, shortage of stock, or government action. We may suspend or fairly allocate supply during such an event. If the event continues for more than 30 days, either party may cancel any affected order.
21. Reviews and feedback
We welcome honest feedback and reviews about your experience with Medshop. Because an order often involves independent third parties - in particular freight carriers and product manufacturers - we ask that reviews about Medshop reflect our own products and service. As noted above, at checkout you choose the freight option that best suits your needs, and delivery is then performed by that third-party carrier. Delays, handling or damage caused by a carrier, or an issue with a manufacturer’s product, are matters we will always help you resolve but that are not always within our control.
22. Gift cards
Medshop gift cards are valid for three (3) years from the date of the order in which they are purchased, consistent with Australian law. After this period the gift card expires and cannot be redeemed, reissued or extended. No fees apply to hold or redeem a gift card after purchase. Gift cards are not redeemable for cash and cannot be reloaded. Any additional conditions of use are shown at the time of purchase. If you believe there is an error with your gift card, contact us and we will help.
23. Intellectual property
This site is owned and operated by Multipoint Technologies Pty Ltd, T/A Medshop Australia. All material on this website, including text, images, logos and trademarks, is owned by or licensed to Medshop and is protected by applicable copyright and trademark laws. You may not copy, reproduce or use any of it without our permission.
24. Storage and use of information
We keep transaction data to comply with Australia’s Therapeutic Goods Administration (TGA) requirements. Credit card information is not stored or visible to Medshop staff, in compliance with PCI requirements. We handle personal information in accordance with the Australian Privacy Principles and our Privacy Statement. We do not sell your personal information to third parties. We may use your information for marketing in accordance with the Spam Act 2003, and every marketing message includes a clear opt-out.
25. Subscriptions
Subscription orders are governed by our Subscription Service Terms.
26. SMS marketing
Medshop complies with Australian regulations governing SMS marketing, including the Spam Act 2003. We only send marketing SMS to customers who have given explicit consent (for example during account creation, at the point of sale, or through other engagement channels), and you can withdraw consent at any time by following the opt-out instructions (typically replying ‘STOP’) in any message. Marketing SMS may include promotions, product updates, offers and event information. We may also send transactional SMS such as order confirmations, shipping and delivery updates, or cart reminders. Personal data collected for SMS is handled under the Australian Privacy Principles and our Privacy Statement, and is not shared with third parties without your consent. We keep message frequency reasonable and communicate expected frequency at opt-in.
27. Your account
You are responsible for maintaining the security of your account and password, and for all activity that occurs under your account. Please notify us immediately of any unauthorised use of your account or any other security breach by emailing sales@medshop.com.au.
28. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the version in effect when you place that order. We publish the current version on this page with the date it was last updated, and we will notify significant changes where required by law.
29. General
If any provision of these terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force. A failure or delay by us in exercising a right is not a waiver of it. We may assign or transfer our rights and obligations under these terms; you may not do so without our prior written consent. If you enter into these terms as trustee of a trust, you are personally liable and warrant that you are authorised to do so. These terms are the entire agreement between you and us about their subject matter. The more detailed trade provisions apply to business and trade customers, and nothing in these terms limits any right you have under the ACL that cannot be excluded.
30. Governing law and contact
These terms are governed by the laws of the State of Victoria, Australia, and you and Medshop submit to the non-exclusive jurisdiction of the courts of that State. Nothing in these terms limits any right you have under the Australian Consumer Law. Questions about these terms can be sent to sales@medshop.com.au.
