Subscription Service Terms

SERVICE PERIOD

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew until you cancel. You authorise us to store your payment method and to automatically charge your payment method every requested time period until you cancel.

DISCOUNTS

The first initial transaction is discounted by 10% and there after 5% continuously, from the current product retail price. If the applicable retail price changes during your subscription period, we will accordingly apply the latest website listed price on your next billing date. Retail pricing is subject to change without notice. If your primary payment method fails, your payment method will be retried 3 times every 7 days from your initial payment fail date.

PAYMENT 

If all payment attempts in your account fail, your subscription will automatically cancel. At its discretion, Medshop reserves the right to change or remove the savings on subscription orders at any time. Medshop reserves the right to cancel your subscription order at any time. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Medshop reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.

Medshop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or your payment method has been charged. If your payment method has been charged, Medshop will refund this amount.

CANCELLATION

Your subscription contract is binding for 3 repeated orders of your chosen scheduled period and cannot be amended during this time. Outside of your contract time period, the subscription can be cancelled via our website by navigating to our 'Manage Subscription' page or by contacting our customer service team (sales@medshop.com.au). If your subscription is cancelled via email, please allow approximately 5 business days for the cancellation to be processed. Once your cancellation has been requested, it will cancel your upcoming scheduled orders and subscription.

PRODUCT PRICING UPDATES

Product pricing is subject to change, you will be notified via email of any pricing updates regarding the products you have on your subscription. 

MANAGE SUBSCRIPTIONS

You must register a user account in order to access the manage subscriptions page. 

RETURNS

Approved subscription returns will be refunded the subscription product value (shipping excluded) less the discounted value amount. A 20% administration fee may be applicable for change of mind purposes, please view our returns terms and conditions for further information.