General Warranty and Returns Information
Faulty Items
Warranty / Returns within the first 14 days.
Please refer to the advertisement for details of the duration of the warranty on the product. Should you receive your items with the following faults we will happily offer replacement items subject to stock availability.
Product is Dead on Arrival
An incorrect item was shipped to you
If we do not have a replacement item a full refund will be given.
If the above applies please contact us within 10 days of dispatch or 7 days of receipt of the item to arrange for it to be replaced.
Products must be returned to us within 14 calendar days of the issuance of the RMA (Return Material Authorization).
Configure-to-order, personalized or other customized products may not be returned for refund or exchanged under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products).
All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product.
For DOA products a Reply Paid postal service is offered to customers.
Replacement of DOA products will be at our expense.
All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer's expense.
Warranty issues outside the first 14 days.
Warranty issues beyond the initial receipt. Please contact us with details of the problem, often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimalise on returns. All items returned during this time will be at customer's expense, return postal costs will be advised at the time of authorization of the return.
Unwanted Goods
If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 20% on the cost of the item. Postal costs are not refundable.
Returned items in this category must be unused and in "as new"; and "saleable" condition with all original packaging and accessories returned.
Postage on the returned goods will be at Buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.
Under exceptional circumstances we reserve the right to refuse return of goods.
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