Shipping & Return policy.
The fees payable are calculated on size and destination of the order. We offer discounted shipping on multiple purchases which are combined automatically in checkout;- if you require pricing on multiple purchases please contact us prior to purchase with the items you require so that we can calculate a postal charge.
If we cannot ship an item to you, or there is a delay due to an item on backorder you will be notified by email or phone.
Domestic Shipping (Within Australia)
Most items are in stock and shipment is usually within 24 - 48 hours of receiving cleared payment, you will be advised if the item is on backorder. Orders requiring customization may incur a further 24-48 hour delay in dispatch. Dispatches are Monday to Friday excluding Public Holidays. Domestic delivery within Australia is via our nominated courier service.
Warranty / Returns within the first 14 days.
Please refer to the advertisement for details of the duration of the warranty on the product. Should you receive your items with the following faults we will happily offer replacement items subject to stock availability.
Product is Dead on Arrival
An incorrect item was shipped to you
If we do not have a replacement item a refund will be given.
If the above applies please contact us within 10 days of dispatch or 7 days of receipt of the item to arrange for it to be replaced.
Products must be returned to us within 14 calendar days of the issuance of the RMA (Return Material Authorization).
Configure-to-order, personalized or other customized products may not be returned for refund or exchanged under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products).
All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product.
For DOA/Damaged Goods products a postal refund is offered to customers, but not to exceed the maximum of the amount paid at the time of placing the goods for the item to be returned to Medshop Australia.
Replacement of DOA products will be at our expense.
All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer's expense.
Warranty issues outside the first 14 days.
Warranty issues beyond the initial receipt. Please contact us with details of the problem; often these can be easily resolved through communication without the goods needing to be returned. Telephone support is provided to assist with any technical issues and minimalize on returns. All items returned during this time will be at customer's expense, return postal costs will be advised at the time of authorization of the return. Please ensure that any warranty documents are retained at time of purchase - certain manufacturers will not cover warranties without these documents being returned to them. A number of suppliers require the warranty item/claim to be made directly to them rather than through Medshop. In these instances you will be advised by our customer service team when a claim is made to return the item directly to the Australian distributor/manufacturer.
If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 20% on the cost of the item. Postal costs are not refundable.
Returned items in this category must be unused and in "as new"; and "saleable" condition with all original packaging and accessories returned.
Postage on the returned goods will be at Buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.
Under exceptional circumstances we reserve the right to refuse return of goods.
Warranty periods as stated on the Medshop website are based on the Manufacturers warranty periods, terms and conditions. Terms of conditions differ per product and per manufacturer. Please see the manufactures website or contact a Medshop member of staff for clarifications.
All warranty claims should be made through Medshop unless otherwise stated on the product warranty supplied with the product.
Medshop will in certain instances service outside the warranty period, and warranty terms, this is case dependent and is left to the discretion of Medshop.
Certain products and manufacturers require Medshop to refer all cases of warranty claims. These referrals are designed to ensure that claims are handled efficiently and by the most experienced service professionals.
Should a Medshop referral not be resolved in an acceptable manner please notify us so actions can be taken to ensure the correct levels of service are provided. Medshop prides itself on supporting customers.